At Testy Collections, customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help!
Returns
- You have 7 days from the date of delivery to request a return.
- Items must be unused, unworn, and in their original packaging with tags still attached.
- Certain items like personal care products, lingerie, clearance items, or customized goods may not be eligible for return due to hygiene or personalization reasons.
Return Process
- Contact our customer service via email at support@testycollections.com or WhatsApp within the return period.
- Provide your order number, item(s) you wish to return, and the reason for the return.
- Once approved, we’ll provide return instructions and shipping details.
- You will be responsible for return shipping costs unless the item was damaged or incorrect.
Refunds
- Once your return is received and inspected, we’ll notify you of the status of your refund.
- If approved, your refund will be processed within 5–10 business days back to your original method of payment or as store credit.
- Refunds may take additional time to reflect depending on your bank or payment provider.
Exchanges
- Need a different size or color? We offer exchanges within 7 days of receiving your order.
- Contact us to arrange the exchange. The item must be in original condition.
Damaged or Incorrect Items
If you receive a faulty, damaged, or wrong item, please contact us within 48 hours of receiving your order. We’ll ensure the issue is resolved quickly with a replacement or refund at no extra cost to you.
📩 Questions?
Feel free to reach out to our friendly support team at support@testycollections.com or send us a message on WhatsApp.
Thank you for shopping with Testy Collections — where fashion meets quality!